1. Agreement
By creating an account or using Tractzo (“Service”, “Platform”), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service. These terms form a binding agreement between you (“Business Owner”, “you”) and Tractzo (“we”, “us”).
If you are accepting these terms on behalf of a business, you represent that you have the authority to bind that business.
2. The Service
Tractzo is a SaaS platform that provides service businesses with tools to manage staff, track revenue and commissions, and accept online bookings via a public booking page. The Service is offered under the Free, Basic, and Pro plans as described on our pricing page.
We reserve the right to change, suspend, or discontinue any feature of the Service at any time. We will give reasonable notice for material changes that affect paid plans.
3. Accounts
- You must provide accurate information when registering. One account per business.
- You are responsible for keeping your login credentials secure. Do not share your password.
- You are responsible for all activity that occurs under your account.
- You must be at least 18 years old to use the Service.
- We may suspend or terminate accounts that violate these Terms or that have been inactive for more than 12 months on a Free plan.
4. Subscription and billing
- Paid subscriptions are billed monthly in advance through Razorpay. All prices are in INR and inclusive of GST where applicable.
- Subscriptions auto-renew unless you cancel before the next billing date.
- You can cancel anytime from your account settings. Your access continues until the end of the current billing period.
- Refunds: We do not offer refunds for partial months or for the current billing period after a charge has been made. If there is a billing error on our part, we will refund the incorrect amount within 7 business days.
- If a payment fails, we will retry for up to 3 days. If payment is not received, your account will be downgraded to the Free plan.
5. Your booking page and customer data
When you enable your Tractzo booking page, your business name, description, cover photo, working hours, and services become publicly accessible at your booking URL.
You are responsible for the accuracy of information on your booking page. Customer names and phone numbers collected via your booking page are stored in your Tractzo account. You are the data fiduciary for that customer data and must handle it in accordance with applicable laws (including India's DPDPA 2023). You must not use customer data collected through Tractzo for spam, unsolicited marketing, or any purpose other than managing their appointment.
6. Acceptable use
You agree not to:
- Use the Service for any illegal activity under Indian or applicable international law
- Create fake bookings, fake reviews, or fake business accounts
- Attempt to reverse-engineer, scrape, or copy the platform
- Resell or white-label the Service without written permission
- Upload content that is defamatory, obscene, or violates third-party rights
- Attempt to gain unauthorized access to other accounts or our infrastructure
Violation of acceptable use may result in immediate account suspension without refund.
7. Intellectual property
Tractzo and all its content, design, and code are the intellectual property of Tractzo. Your business data (staff records, revenue entries, customer data) belongs to you. We grant you a limited, non-exclusive license to use the platform while your account is active.
By uploading a cover photo or other media, you grant Tractzo a license to display that content on your booking page and in product screenshots used for marketing purposes.
8. Service availability
We aim to maintain high uptime but do not guarantee uninterrupted availability. Tractzo is provided “as is”. We are not liable for any losses caused by downtime, data loss due to infrastructure failures, or third-party service outages (Supabase, Twilio, Razorpay).
We perform backups regularly, but you are responsible for maintaining your own records of critical business data.
9. Limitation of liability
To the maximum extent permitted by law, Tractzo's total liability for any claim arising out of or relating to the Service shall not exceed the amount you paid to us in the 1 month immediately preceding the claim. We are not liable for indirect, incidental, or consequential damages, including loss of revenue or business data.
10. Governing law and disputes
These Terms are governed by the laws of India. Any dispute shall be resolved by binding arbitration in accordance with the Arbitration and Conciliation Act, 1996, conducted in English, with the seat of arbitration in Mumbai, Maharashtra.
Before initiating arbitration, you agree to contact us at tractzosupport@gmail.com and give us 30 days to resolve the matter.
11. Changes to these terms
We may update these Terms from time to time. For material changes affecting paid plans, we will notify you by email at least 14 days in advance. Continued use of the Service after that date constitutes acceptance of the updated Terms.
12. Contact
For questions about these Terms, write to tractzosupport@gmail.com.